Legal

Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to aqvaglobal.com. These Terms and Conditions ("Terms") govern your access to and use of this website and the services offered by Aqva Global Pvt. Ltd. and its brands: aqvamarketing.com, erasenegativelinks.com and reputacionmanagement.com.

By visiting our website, contacting us, placing an order or using any of our services, you confirm that you have read, understood and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

If you are entering into these Terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity, and "you" refers to that entity.

2. Definitions

• "Company", "we", "us", "our" means Aqva Global Pvt. Ltd.
• "Brands" means aqvamarketing.com, erasenegativelinks.com and reputacionmanagement.com.
• "Website" means aqvaglobal.com and the websites of the Brands.
• "Services" means all services offered by us, including digital marketing, SEO, website design and development, branding and online reputation management.
• "Client" means any person or business that purchases or requests our Services.
• "User" means anyone who visits or uses the Website.
• "Order" means an approved proposal, quotation, invoice, order form or written confirmation that describes the Services you have purchased.

3. Our Services

Aqva Global provides digital marketing and online reputation solutions through its Brands. The Services include, but are not limited to, website design and development, keyword research, SEO content writing, on-page and technical SEO, logo and brand design, digital marketing campaigns and online reputation management.

The details of each project, such as deliverables, number of pages, timelines and price, are set out in the Order. Service descriptions on the Website are for general information and may be updated from time to time.

4. Eligibility and User Accounts

You must be at least 18 years old, or have the legal capacity to enter into a binding contract, to use our Services. You agree to provide accurate, complete and current information when you contact us, place an Order or create an account.

If you are given login details for any portal, dashboard or tool, you are responsible for keeping them confidential and for all activity under your account. Please tell us immediately if you suspect unauthorised use.

5. Quotes, Orders and Scope of Work

• Quotations and proposals are valid for the period stated in them. If no period is stated, they are valid for 15 days from the date of issue.
• Work begins only after you approve the Order in writing (email or message is acceptable) and any advance payment is received.
• Work outside the agreed scope, including extra pages, additional revisions or new features, will be quoted separately and started only after your approval.
• Delivery timelines are estimates and depend on you providing content, access and approvals on time.

6. Payments, Fees and Taxes

• All fees are stated in the currency shown in the Order and, unless stated otherwise, are exclusive of applicable taxes.
• Taxes such as GST (India) and VAT (UK) are charged where applicable by law.
• Payment is due as set out in the Order or invoice. Where no schedule is stated, invoices are payable within 7 days of the invoice date.
• We may pause work or delay delivery while any payment is overdue. We may also charge reasonable interest or recovery costs on late payments where permitted by law.
• You agree not to initiate a chargeback or payment dispute without first contacting us to resolve the issue. Unwarranted chargebacks may lead to suspension of Services.

7. Refunds and Cancellations

Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms. Work already completed, time already spent and third-party costs already incurred are not refundable unless the Refund Policy states otherwise.

8. Client Responsibilities

To allow us to deliver the Services, you agree to:

• provide accurate information, content, images, logos and access (such as website, hosting or analytics access) promptly;
• give feedback and approvals within a reasonable time;
• make sure that you own, or have permission to use, all material you give us; and
• comply with all laws that apply to your business and to the material you ask us to publish.

Delays caused by missing information or late approvals may change the delivery timeline.

9. Intellectual Property

• Our property: The Website, including its design, text, graphics, logos, code, motion effects and layout, belongs to Aqva Global Pvt. Ltd. or its licensors and is protected by copyright, trademark and other laws. You may not copy, reproduce, modify or distribute it without our written permission.
• Client work: After full payment, ownership of the final deliverables created specifically for you (such as your website design, logo and written content) is transferred to you. Until full payment is received, we retain ownership of all work.
• Your materials: You keep ownership of the content you give us. You allow us to use it only to deliver the Services.
• Our tools and know-how: We keep all rights in our pre-existing tools, templates, methods and software. Unless agreed in writing, we may show completed work in our portfolio.

10. Acceptable Use and Prohibited Activities

You agree not to:

• use the Website or Services for any unlawful, fraudulent, defamatory or harmful purpose;
• submit false information or content that infringes another person's rights;
• try to gain unauthorised access to the Website, our systems or other users' data;
• introduce viruses, malware or harmful code;
• scrape, copy or collect data from the Website using automated tools without our permission;
• harass or abuse our team members; or
• use our Services in a way that breaks the rules of any platform you ask us to work with.

We may refuse or stop any Service that we reasonably believe breaks this section.

11. Confidentiality

Both parties agree to keep confidential any non-public business, technical or financial information shared during the engagement, and to use it only for the purpose of the Services. This does not apply to information that is public, was already known to the receiving party, or must be disclosed by law or by a court or authority.

12. Privacy and Data Protection

Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use and protect personal data and how we use cookies. By using the Website you agree to the way we handle data as described there.

13. Limitation of Liability

To the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, business or data;
• our total liability to you for any claim related to the Services is limited to the amount you paid us for the specific Service that caused the claim; and
• nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

14. Disclaimer of Warranties

The Website is provided on an "as is" and "as available" basis. We do not promise that the Website will be uninterrupted, error-free or free from viruses. Except as expressly stated in an Order, we make no other warranties, either express or implied, to the extent permitted by law.

15. Indemnification

You agree to protect and compensate Aqva Global Pvt. Ltd., its directors, employees and partners against any claim, loss, damage or expense (including reasonable legal fees) arising from the content or materials you provide, your breach of these Terms, or your misuse of the Services or Website.

16. Termination and Suspension

• Either party may end an engagement by giving written notice, subject to the Order and the Refund Policy.
• We may suspend or end your access immediately if you break these Terms, provide false information, fail to pay on time, initiate an unwarranted chargeback, or use the Services unlawfully.
• When an engagement ends, you must pay for all work completed up to the date of termination.
• Sections that by their nature should continue (such as payment, intellectual property, confidentiality, liability and governing law) remain in effect after termination.

17. Force Majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, power or internet outages, government action, strikes, pandemics, cyber-attacks or failure of hosting and infrastructure providers. Timelines will be extended for as long as the event continues.

18. Governing Law and Dispute Resolution

The law that applies depends on the Brand you are dealing with.

• aqvamarketing.com (India): These Terms, and any dispute relating to Services bought through aqvamarketing.com, are governed by the laws of India. The courts of Bengaluru, Karnataka, India have exclusive jurisdiction.
• erasenegativelinks.com (United Kingdom): These Terms, and any dispute relating to Services bought through erasenegativelinks.com, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
• reputacionmanagement.com (United Kingdom): These Terms, and any dispute relating to Services bought through reputacionmanagement.com, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date at the top will be revised. Your continued use of the Website or Services after changes are posted means you accept the updated Terms. We also recommend that you review this page regularly.

General: If any part of these Terms is found to be unenforceable, the rest remains in effect. You may not transfer your rights under these Terms without our written consent. We may transfer ours to an affiliate or successor. These Terms, together with the Order, Privacy Policy and Refund Policy, are the whole agreement between you and us.

20. Contact Us

If you have any questions about these Terms, please contact us:

• Aqva Global Pvt. Ltd.
• Email: sales@aqvaglobal.com
• UK Address: 4 St Paul's Square, Liverpool L39SJ
• India Address: No.490, CMH Road, Binnamangala, 1st Stage, Indiranagar, Bengaluru - 560038